ITIL® V4 Foundation

Duration: 2 days



The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has  gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core  principles of ITIL practices for service management. ITIL 4 Foundation is the first publication of ITIL 4, the  latest evolution of the most widely adopted guidance for ITSM.



ITIL 4 Foundation will:   Provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to  adopt modern technologies and ways of working   Explain the concepts of the service management framework to support candidates studying for the ITIL 4  Foundation exam   Act as a reference guide that practitioners can use in their work, further studies, and professional development.



IT Professionals

  • Business Managers
  • Operation Managers
  • Contact Centre Professionals
  • Any individual that requires knowledge to improveService Management within the company



1. Introduction

2. IT service management in the modern world

3. The structure and benefits of the ITIL 4 framework

4. Key concepts of service management

5. Organizations, service providers, service consumers, and other stakeholders

6. Products and Services

7. Service Relationships

8. Value: outcomes, costs, and risks

9. The four dimensions of service management

10. Value streams and processes

11. ITIL® Service Value System

12. ITIL®  Management Practices



Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>